Privacy and Cookies Policy

What information do we collect?

We collect information from you when you complete any website forms, register on our site, setup your subdomain or configure your details. When ordering or registering on our website and application, you may be asked to enter your: name, e-mail address, phone number, company name or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To improve customer service – In the context of customer support your information helps us to more effectively respond to your customer service requests. If you provide us with your phone number we may call to respond to your specific request.
• To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails – The email address you provide in the application, may be used to send you information and updates pertaining to your usage, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will be kept on file for more than 60 days in order to process your orders on recurring basis.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies Website which offers guidance for all modern browsers. If you reject cookies, you may still use our sites, but your ability to use some features may be limited.

Cookies set by visiting www.serviceclarity.com, content.serviceclarity.com and app.serviceclarity.com

Do we disclose any information to outside parties?

We do not sell or otherwise trade your personally identifiable information to outside parties, that’s not cool. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. What we do, is use your information to deliver your advertising including by serving and managing on the offerings or on third-party sites to tailor ads based on your interests and browsing history.

We may share your personal information with third-party service providers like Google and social media platforms to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the offerings, among other things. The data shared will include the name and email address. All third parties are engaged under contract and obliged to meet appropriate security requirements and comply with all applicable legislation.

We may also share aggregated or anonymised information with third parties for other purposes. Such information does not identify you individually but may include usage, viewing and technical information such as the types of Offerings our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Offerings which we collected through our technology. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise, we may disclose such information for any reason.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include links to our merchant partners (third party products or services) on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

Policy last modified on 17/12/2018

Contacting Us

If there are any questions regarding this privacy policy you submit a query on our Support Portal