ServiceClarity Pricing

ServiceClarity is an Enterprise Software-as-a-Service (SaaS) solution and ServiceClarity pricing is offered on a monthly subscription basis.

Additional services including custom KPI Configuration and Premier Customer Success Packages can be added to the subscription at any time.

Monthly Subscription

The ServiceClarity subscription terms are:

  • Monthly subscription, with no minimum term, automatic renewal unless cancelled
  • Charging is applied at the end of the each month, on the anniversary of sign-up
  • Charged direct from a registered Credit Card. Other payment methods can be arranged.
  • Automated monthly usage-based statements and invoices
  • Usage-based charging dependent on the configured ServiceClarity module below.

Subscription Fees

ServiceClarity ModulePricing ModelMonthly Subscription Fee
ServiceClarity for JIRAJIRA users monitored$2 per active JIRA user each month
ServiceClarity for AWSAWS bill analyzed0.5% of monthly AWS bill
ServiceClarity for DatabasesNo chargeFREE

Services included in the Monthly Subscription:

The monthly subscription fee includes the following services:

  • Initial Configuration and Setup
  • Support Portal Access
  • Knowledge Base Access
  • Standard Service Level Agreements and Uptime Availability
  • Initial Training and as-needed Support

Optional Services

To the base monthly subscription, the following optional services can be added:

  • Premiere Success Support 
    • Dedicated Customer Success Manager
    • Premiere Success Service Level Agreements
    • Direct Line Telephone Support
  • Custom Connector Development
    • Development and configuration of any custom Connectors
    • Configuration of Custom KPIs
  • KPI Consultancy
    • Formulation of a tailored KPI Reporting Strategy
    • Balanced Scorecard analysis and configuration
    • Continuous Improvement
  • Dedicated KPI Reporting Training
    • Tailored Training Programme on KPI Reporting Best Practice
    • Tailored Training on Advanced KPI Configuration

For queries on our optional services, please visit the ServiceClarity Support Portal