ServiceClarity and its related services (“Service”) are subject to your compliance with the terms and conditions (“Terms of Service”) set forth below.
ServiceClarity reserves the right to update and modify the Terms of Service, at any time, by posting the contents to the website. New features that may be added to the Service shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications.
Violation of any part of the Terms of Service will result in termination of your account.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis shall only use any information collected from Users. We constantly review our systems and data to ensure the best possible service to our Users.
You must be legal age in your geographic area to form a binding contract to use this Service.
You must provide your full legal name, a valid email address, and any other required information to complete the sign-up process.
You are responsible for maintaining the privacy and security of your account. ServiceClarity will not be held liable for any damage or loss that may result from your failure to protect your login information, including your password.
ServiceClarity may communicate with you via email regarding your account, system updates, or other issues related to your account.
ServiceClarity may refuse service to anyone for any reason at any time.
Monthly Subscription Fees
We will charge you a monthly subscription fee based on your subscribed account plans each month. The Service is billed in arrears for each month, on the monthly anniversary of subscription commencement, and is non-refundable. Your credit card will be charged every month after subscription commencement unless you cancel your account. Upon cancellation one final billing will be charged. Monthly subscription fees are calculated using the maximum usage of each subscribed account plan in the previous month. There will be no refunds or credits for partial months of service, or refunds made should you not use the Service during a period of time when your account is open. Should you upgrade or downgrade your account plan, your credit card will be charged at the next monthly billing date based on the maximum usage in the previous month.
In addition to monthly subscription fees, Professional Services may optionally be requested from the ServiceClarity support portal. Charges for any requested Professional Services will be added to the Monthly Subscription Charges in the month in which they are requested. Professional Services are charged in advance of their delivery. There will be no refunds or credits for Professional Services should you cancel the Service prior to the delivery of the Professional Services.
Modifications to the Service and Fees
We shall ensure that at all point of time the standard of the Service remains high and maintain it’s the continuity. However the Internet medium is not an inherently stable medium where errors, omissions, interruptions of service and delays may occur at any time. We are not liable for any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to offer this Service (or any particular part of it). We may also vary the specification of the services from time to time without notice.
The information, materials, services and products included with service may include inaccuracies or typographical errors. We may make changes or improvements to the Service at any time. We do not warrant that the services will operate error-free or that our web sites and its server are free of viruses or other harmful mechanisms. If use of the service result in the need for servicing or replacing equipment or data, by any user, we will not be responsible for those costs. Our Services are provided on an “as is” basis without any warranties of any kind. To the fullest extent permitted by law, we disclaims all warranties, including without prejudice to the foregoing, any in respect of merchantability, non-infringement of third party rights, fitness for particular purpose, or about the accuracy, reliability completeness or timeliness of the contents, services, software, text, graphics and links.
ServiceClarity reserves the right to modify, suspend, or discontinue the Service at any time for any reason with a notice period of 90 days.
ServiceClarity reserves the right to change our monthly fees upon 30 days notice from us. Fee change notices may be posted to the Service or on the ServiceClarity website: http://www.serviceclarity.com. For existing contracts for which fees have been already paid and received, price revision would be implemented only during the next renewal
Conduct of Users
You or your authorized users agree not to use our Services to:
- upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
- harm minors in any way;
- impersonate any person or entity, including, but not limited to, a ServiceClarity official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights (“Rights”) of any third party;
Responsibilities of User
This website may contain material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.
Cancellation and Termination
You alone are responsible for the proper cancellation of your account. You may cancel your account at any time by submitting a cancellation request on our Support Portal. Email or phone requests to cancel your account will not be deemed cancellation.
You can cancel at any time, but you will remain liable for all charges accrued up to that time, including full monthly subscription charges for the month which you discontinued service and Professional Services requested in that month. You will not be charged again.
ServiceClarity reserves the right to
- (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and
- (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of Your content in the Service, for any reason, including, if ServiceClarity believes that You have violated these TOS. ServiceClarity will use all reasonable efforts to contact You directly via email to warn You prior to suspension or termination of Your account. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of Your use of Service, may be referred to appropriate law enforcement authorities. ServiceClarity shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.
We may terminate your registration and/or deny you access to the site or any part of it (including any services, goods or information available on or through the site) at any time in our absolute discretion and without any explanation or notification.
Copyright and Ownership
ServiceClarity or its suppliers own the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or dissemble any aspect of the Service which ServiceClarity or its suppliers own.
ServiceClarity claims no intellectual property rights over the Content you upload or provide to the Service. However, by using the Service to send Content, you agree that others may view and share your Content.
Support Services and Upgrades
ServiceClarity services may include certain third party components and support services. Such third party components and services would be clearly indicated to the customer and Users shall adhere to the terms and conditions of such third party providers, in addition to the terms of service of ServiceClarity. ServiceClarity liability is limited to the data stored in its own servers and does not extend coverage to the third party components and services.
ServiceClarity continuously upgrades the relevant hardware and software components associated to deliver a highly secure service to the Users. In the event of such modifications, ServiceClarity will plan for scheduled downtimes of its services and notify Users accordingly. The notifications will be through emails and dashboard URL.
Your use of the Service, including any content, information or functionality contained within it, is provided “as is” and “as available” with no representations or warranties of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this Service.
You agree not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of ServiceClarity.
You understand that the Service can be used for transmission of your Content, and that during processing; your Content may be transferred unencrypted over the Internet.
You may not use the service to transmit any viruses, worms, or malicious content.
ServiceClarity makes no warranties regarding (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free and (iv) and any Service Level Agreement that bugs or errors in the Service will be corrected within a stipulated time.
ServiceClarity its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service. Our aggregate liability in connection with any claim arising out of or relating to the website and/or the products, information, documents and services provided herein or hereby shall not exceed the fee paid by the User during the preceding month period.
If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.
The failure of ServiceClarity to exercise any right provided for herein shall not be deemed a waiver of any right hereunder. The Terms of Service sets forth the entire understanding between you and ServiceClarity as to the Service and supersedes any prior agreements between you and ServiceClarity (including, but not limited to, prior versions of the Terms of Service).
Any questions regarding the Terms of Service should be addressed to firstname.lastname@example.org
You are responsible for complying with any applicable laws, rules, or regulations governing the export of the Service or any of its components.
Nothing in this Terms and Conditions shall be construed as a waiver of any proceeding or succeeding breach of any provision and failure to comply with any provision of this Agreement shall not be deemed a waiver of such provision or any other provision of this Agreement.
In the event that a court of competent jurisdiction holds any provision of this Terms and Conditions to be invalid, such holding shall have no effect on the remaining provisions of this Terms and Conditions and they shall continue in full force and effect.
This Terms and Conditions contain herein shall be the agreement between us. ServiceClarity may revise the Terms and Conditions at anytime by updating this section. You are advised to visit this page periodically to review the Terms and Conditions.