ServiceClarity is available under the following Software-as-a-Service (SaaS) Cloud and on-premise Server pricing options:
- ServiceClarity Monthly Subscription: a rolling monthly SaaS subscription for ServiceClarity Cloud or ServiceClarity Hybrid paid at the start of each month.
- ServiceClarity Annual Subscription: an annual SaaS subscription for ServiceClarity Cloud or ServiceClarity Hybrid providing a discount based on annual commitment.
- ServiceClarity Server Annual License: An annual license for an on-premise ServiceClarity Server deployment complete with installed software support.
A ServiceClarity Software-as-a-Service Subscription or Installed Software License must be considered in relation to the ServiceClarity deployment models:
- ServiceClarity Cloud is SaaS completely hosted and managed by ServiceClarity.
- ServiceClarity Private is licensed software installed as a Software Appliance, where ServiceClarity does not host or manage the on-premise infrastructure.
- ServiceClarity Hybrid is hosted and managed SaaS with metric collection agents installed on-premise.
ServiceClarity Cloud Monthly and Annual Subscriptions
ServiceClarity Cloud offers standard monthly and annual subscription plans for Jira (including Jira ServiceDesk), Amazon Web Services (AWS) and Xero.
The standard subscription plans are individually priced below.
Tailored subscriptions are available for other platforms including Hubspot, Mavenlink, CloudHealth, Cloudability, ServiceNow®, ZenDesk, SalesForce, Pingdom and many more.
Please contact us for pricing of non-standard subscription plans.
ServiceClarity Server Installed Software License
ServiceClarity Server is a completely dedicated installation of ServiceClarity, installed by the ServiceClarity Implementation Team on Customer Premises Equipment.
The on-premise software appliance can be easily installed on AWS or any public cloud, private cloud or physical server capable of running the supported operating systems.
A ServiceClarity Server license provides access to all ServiceClarity features, including all platform connectors, reports, metrics and KPIs with no usage restrictions.
The installed software is supported under a standard support model, with software upgrades and security patches delivered and installed by the ServiceClarity implementation team while the license is in effect.
The ServiceClarity Server license must be renewed annually to avail of ongoing support, feature upgrades and security patches.
Please contact us for pricing of installed software licensing and implementation.
ServiceClarity for Jira Subscription Plan
ServiceClarity for Jira provides monitoring of Jira, Jira Service Desk, Jira add-ons and custom-fields for Jira to report on Agile Development, Support and DevOps processes. A list of common Jira reports can be found here. Subscription charges are determined by the number of active Jira users being monitored. An organization with a 1,000 Jira user license, but monitoring 100 Jira users would fall into the base subscription.
Monthly Subscription
$200 / month
0 – 100 Jira users
Annual Subscription
$2,000 / year
0 – 100 Jira users
ServiceClarity for AWS Subscription Plan
ServiceClarity for AWS provides monitoring of the AWS Billing service to report on past, current and projected AWS costs. Subscription charges are determined by the total AWS monthly bill (the cost of AWS services being monitored) excluding taxes.
Monthly Subscription
$100 / month
AWS monthly bill up to $10,000
Additional AWS monthly billing
$10,001 – $50,000
.5% of bill over $10,000
$50,001 and above
.3% of bill over $50,000
Annual Subscription
$1,000 / year
AWS monthly bill up to $10,000
Additional AWS monthly billing
$10,001 – $50,000
5% of bill over $10,000
$50,001 and above
3% of bill over $50,000
ServiceClarity for Xero Subscription Plan
ServiceClarity for Xero provides monitoring of Xero to report on costs, revenues and margin. Subscription charges are determined by the total monthly revenue, of invoices issued through Xero, excluding taxes.
Monthly Subscription
$100/ month
Up to $500,000 monthly revenue
Additional Monthly Revenue
$500,001 – $1,000,000
.1% of monthly revenue
$1,000,001 and above
.05%
Annual Subscription
$1,000/ year
Up to $500,000 monthly revenue
Additional Monthly Revenue
$500,001 – $1,000,000
1% of monthly revenue
$1,000,001 and above
.5%
ServiceClarity for Databases
ServiceClarity for Databases provides monitoring of any relational database, and reporting of any custom KPIs. Metric collection is configured using any arbitrary SQL query.
Monthly Subscription
FREE
Included with any paid subscription
Annual Subscription
FREE
Included with any paid subscription
ServiceClarity API
ServiceClarity API is available to upload metrics and download data.
Documentation for the ServiceClarity HTTP REST API can be found here.
Monthly Subscription
FREE
Included with any paid subscription
Annual Subscription
FREE
Included with any paid subscription
Inclusive Services
The monthly and annual subscriptions include the following services as part of the subscription, valid for the subscription period
- ServiceClarity Implementation: initial installation, connection, configuration and first report creation.
- ServiceClarity Customer Success: an assigned customer success agent, available for a scheduled remote meeting 1 hour per week. The first 4 weekly sessions focus on ServiceClarity training, subsequent sessions focus on as-needed
- ServiceClarity Support: Proactive monitoring and online service desk with a 24 hours response time.
- ServiceClarity Knowledge Base: a growing searchable resource of frequently asked questions
- ServiceClarity Updates: Software updates are automatically applied to ServiceClarity Cloud, and can be scheduled for ServiceClarity Private
Optional Services
The following optional services are offered at an additional charge above the monthly or annual subscription plans.
- Connector Development: custom development of a ServiceClarity connector for any system
- KPI Consultancy: development of a reporting strategy tailored to your operational and business needs
Training: advanced training for self-service KPI configuration and reporting - Training: advanced training for self-service KPI configuration and reporting
Subscription Terms
The key ServiceClarity subscription terms are:
- Monthly or annual subscription, with no minimum term, automatic renewal unless cancelled
- Annual subscription charging is applied at the start of the subscription and on the yearly anniversary of service subscription commencement
- Monthly subscription charging is applied at the end of the month, and on the monthly anniversary of service subscription commencement
- If in any month of an annual subscription, the annual subscription usage terms are exceeded, a monthly subscription charge for the delta will be applied.
- Subscriptions can be charged direct from a registered Credit Card, or invoices can be issued to suit other payment methods.
- Monthly and yearly usage-based statements and invoices are automatically isssued
ServiceClarity offers a simple monthly or annual subscription plan for each platform it monitors.
For any queries on our pricing or to get quotes for optional services, please contact us. If you would like to see what ServiceClarity can do we would be happy to schedule a demo .
