ServiceClarity for Agile Delivery Managers
Automate reporting of best-practice KPIs across Lean-Agile, SAFe® (Scaled Agile Framework®) and DevOps processes to deliver continual service improvements.
ServiceClarity for Agile Software Development
Select best-practice KPIs, set targets and automate KPI reporting to understand and improve the effectiveness of agile software development processes.
ServiceClarity for Customer Support
Select best-practice KPIs, set targets and automate KPI reporting to gain key insights and drive a top-tier customer support service to your customers.
Powerful automated KPI reporting for fast growing technology companies
ServiceClarity is for technology leaders and DevOps Managers to track best-practice KPIs, view targets and automate KPI reporting in order to understand, improve and optimise the effectiveness of their processes.
CONNECT
Connect operational systems with ServiceClarity Cloud Integrations
SELECT
Choose best practice KPIs from the ServiceClarity KPI library
REPORT
Automate metric reporting through ServiceClarity Dashboards
ServiceClarity can be rapidly configured to monitor
cloud services and internal systems
ServiceClarity KPI Reporting
Measure the KPIs that matter across multiple connectors and KPI report types,
tracking business processes and cost to answer key efficiency questions.
Bug Report
- Mean Time to Resolve Bugs
- % Critical Bugs
- % Bugs Found Post Release
- Bug Burndown (Opened vs Closed)
Velocity Report
- Bugs Resolved
- Story Points Closed
- Bugs Found vs Fixed
- Stories Opened vs Closed
Remaining Effort Report
- Days Remaining
- Bugs Remaining
- Stories Remaining
- Story Points Remaining
Cost Report
- Support Costs
- Bug Fix Costs
- Testing Costs
- Development Costs
Revenue Report
- Lost Revenue
- Profit
- Revenue
- % Time Chargeable
Time Report
- % Time on Unplanned Activities
- % Time on High Priority Bugs
- % Time on High Priority Stories
- % Time on User Stories
Priority Report
- % of Senior Developer Time on High Priority Defects
- % of Senior Developer Time on High Priority Stories
Software Quality Report
- % Bugs Reopened
- Average Time Spent in Test
- Number of Bugs per User Story
- % Time Spent Fixing Bugs
Bug Report
- Mean Time to Resolve Bugs
- % Critical Bugs
- % Bugs Found Post Release
- Bug Burndown (Opened vs Closed)
Velocity Report
- Bugs Resolved
- Story Points Closed
- Bugs Found vs Fixed
- Stories Opened vs Closed
Remaining Effort Report
- Days Remaining
- Bugs Remaining
- Stories Remaining
- Story Points Remaining
SLA Report
- % Right First Time
- Mean Time to Respond
- Mean Time To Resolve
- % SLAs met
Customer Satisfaction Report
- Reopened Customer Issues
- % Defects Found by Customer
- First Line Fix
- First Time Fix
ServiceClarity was able to provide me with greater insights into JIRA than any other reporting tool on the market. Within 5 days I was able to get a report that was custom to my development processes and start monitoring straight away.
Dima Rastaturin
Head of Operations at Pindrop NL
With ServiceClarity we can see all of our key metrics all the time. We can also more clearly see the relationships between the numbers and how pulling different levers can have a significant impact on performance.
Andrew Fleury
CEO of Transpoco
Business Value KPI Dashboard
Business value KPI dashboards that provide technology leaders and DevOps Managers real-time automated reporting on best-practice KPIs captured from multiple cloud service metrics.
Set targets and automate KPI reporting in order to understand the processes you need to improve.
By highlighting what is working and what is not through simple KPIs, and by identifying why through drill-down analysis, you gain the required insight to optimise your business processes.
Customer Dashboard
Share reports with partners and customers. This dashboard streamlines the KPI reporting process by eliminating the need for manual report generation, while improving customer satisfaction with instant access to on-demand reports that focus on the KPIs that matter, this dashboard communicates the business value of these processes to your customer.
View our customer dashboard demo to get an insight into ServiceClarity and how reports can be shared: Demo Customer Dashboard
ServiceClarity for your business
ServiceClarity allows managers to align business activities to the vision and strategy of the organisation, improve internal and external communications, and monitor organisation performance against strategic goals.
Key Benefits
- – Improve development operations and customer satisfaction processes.
- – Improve and optimise business processes.
- – Make better strategic decisions.
- – Increase profits.
- – Empower decision makers & internal teams with meaningful reports.
Key Features
- – Powerful automated real-time KPI reporting tool.
- – Reports focus on agile software development, customer satisfaction and operations.
- – Track & measure KPIs that are custom to your data.
- – We connect into: Jira, ServiceDesk, AWS, Xero and many more.
- – Rapidly configure and monitor cloud and internal systems.
- – Provide dashboards for internal teams to monitor and track progress.
- – Share reports with internal teams and other stakeholders.
- – High-level KPI reporting with access to drill down into detail.
ServiceClarity
ServiceClarity is for technology leaders including Agile Delivery Managers, Agile Software Development & Customer Support Managers, and Executives in fast growing technology companies.
ServiceClarity dashboards enable companies to pinpoint the infrastructure and operations KPIs they must fine-tune to optimize the effectiveness of their business processes.
The design, development and operation of ServiceClarity are managed by Anaeko Ltd, www.anaeko.com.
CONTACT
10B Weavers Court
Business Park,
Belfast, BT12 5GH
e: info@serviceclarity.com
t: 028 90 236 742
