ServiceClarity Pricing

Standard monthly and annual subscription plans are available for JIRA, Amazon Web Services (AWS) and Xero. The standard subscription plans are individually priced below. Tailored subscriptions are available for other platforms including CloudHealth, Cloudability, ServiceNow®, ZenDesk, SalesForce, Pingdom and many more. Please contact us for pricing of non-standard subscription plans.

ServiceClarity Proof of Value

ServiceClarity provides a hassle-free discovery service to help you evaluate ServiceClarity and benefit from business level metric reporting.

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ServiceClarity for JIRA Subscription Plan

ServiceClarity for JIRA provides monitoring of JIRA, JIRA Service Desk, JIRA add-ons and custom-fields for JIRA to report on Agile Development, Support and DevOps processes. A list of common JIRA reports can be found here. Subscription charges are determined by the number of active JIRA users being monitored. An organization with a 1,000 JIRA user license, but monitoring 100 JIRA users would fall into the base subscription.

Monthly Subscription

$200 / month

0 – 100 JIRA users

Additional JIRA Users

101 – 500

$2 per user

500 +

$1 per user

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Annual Subscription

$2,000 / year

0 – 100 JIRA users

Additional JIRA Users

101 – 500

$20 per user

500 +

$10 per user

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ServiceClarity for AWS Subscription Plan

ServiceClarity for AWS provides monitoring of the AWS Billing service to report on past, current and projected AWS costs. Subscription charges are determined by the total AWS monthly bill (the cost of AWS services being monitored) excluding taxes.

Monthly Subscription

$100 / month

AWS monthly bill up to $10,000

Additional AWS monthly billing

$10,001 – $50,000

.5% of bill over $10,000

$50,001 and above

.3% of bill over $50,000

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Annual Subscription

$1,000 / year

AWS monthly bill up to $10,000

Additional AWS monthly billing

$10,001 – $50,000

5% of bill over $10,000

$50,001 and above

3% of bill over $50,000

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ServiceClarity for Xero Subscription Plan

ServiceClarity for Xero provides monitoring of Xero to report on costs, revenues and margin. Subscription charges are determined by the total monthly revenue, of invoices issued through Xero, excluding taxes.

Monthly Subscription

$100/ month

Up to $500,000 monthly revenue

Additional Monthly Revenue

$500,001 – $1,000,000

.1% of monthly revenue

$1,000,001 and above

.05%

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Annual Subscription

$1,000/ year

Up to $500,000 monthly revenue

Additional Monthly Revenue

$500,001 – $1,000,000

1% of monthly revenue

$1,000,001 and above

.5%

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ServiceClarity for Databases

ServiceClarity for Databases provides monitoring of any relational database, and reporting of any custom KPIs. Metric collection is configured using any arbitrary SQL query.

Monthly Subscription

FREE

Included with any paid subscription

Annual Subscription

FREE

Included with any paid subscription

ServiceClarity API

ServiceClarity API is available to upload metrics and download data.

Monthly Subscription

FREE

Included with any paid subscription

Annual Subscription

FREE

Included with any paid subscription

Inclusive Services

The monthly and annual subscriptions include the following services as part of the subscription, valid for the subscription period

  • ServiceClarity Implementation: initial installation, connection, configuration and first report creation.
  • ServiceClarity Customer Success: an assigned customer success agent, available for a scheduled remote meeting 1 hour per week. The first 4 weekly sessions focus on ServiceClarity training, subsequent sessions focus on as-needed
  • ServiceClarity Support: Proactive monitoring and online service desk with a 24 hours response time.
  • ServiceClarity Knowledge Base: a growing searchable resource of frequently asked questions
  • ServiceClarity Updates: Software updates are automatically applied to ServiceClarity Cloud, and can be scheduled for ServiceClarity Private

Optional Services

The following optional services are offered at an additional charge above the monthly or annual subscription plans.

  • Connector Development: custom development of a ServiceClarity connector for any system
  • KPI Consultancy: development of a reporting strategy tailored to your operational and business needs
    Training: advanced training for self-service KPI configuration and reporting
  • Training: advanced training for self-service KPI configuration and reporting

Subscription Terms

The key ServiceClarity subscription terms are:

  • Monthly or annual subscription, with no minimum term, automatic renewal unless cancelled
  • Annual subscription charging is applied at the start of the subscription and on the yearly anniversary of service subscription commencement
  • Monthly subscription charging is applied at the end of the month, and on the monthly anniversary of service subscription commencement
  • If in any month of an annual subscription, the annual subscription usage terms are exceeded, a monthly subscription charge for the delta will be applied.
  • Subscriptions can be charged direct from a registered Credit Card, or invoices can be issued to suit other payment methods.
  • Monthly and yearly usage-based statements and invoices are automatically isssued

ServiceClarity offers a simple monthly or annual subscription plan for each platform it monitors. The subscription plans are the same regardless of the deployment option, and there are no hidden charges for choosing a particular deployment option or for moving between them. The fundamental difference between deployment options is that ServiceClarity Cloud is completely hosted and managed by ServiceClarity, whereas ServiceClarity Private and ServiceClarity Hybrid supply the software, but ServiceClarity does not host or manage the on-premise infrastructure.

For any queries on our pricing or to get quotes for optional services, please contact us. If you would like to see what ServiceClarity can do we would be happy to schedule a demo .