ServiceClarity for JIRA

Real-time reports on best-practice KPIs

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JIRA KPI dashboards

Ebook – How to Improve 6 Critical JIRA KPIs when they’re Underperforming Download Now

Report across all your JIRA projects to track performance and optimise efficiency across

Start using ServiceClarity for JIRA in just 3 simple steps

ServiceClarity Signup - 30day free trial


an account to securely access your reports

Connect to JIRA dashboards


to JIRA to authorise the collection of KPIs

JIRA metrics reports


on your business performance with executive JIRA KPI reporting

Get The Most Out of Your JIRA Data

JIRA and JIRA ServiceDesk contain the most up to date and accurate picture of your organisation. When combined with ServiceClarity this data can be leveraged to provide key insights and drive optimisation.
jira software quality report


Understand the quality of your work pipeline by comparing the volume of issues found internally against the number found by your customers.

jira efficiency report


Make sure high priority tasks are being resolved as quickly as possible. Spot early warning signs of bottlenecks by monitoring cycle times. Use burndown and throughput to track if work is arriving faster than your team can cope.

jira planning report


Calculate your work in progress as well as your work throughput and average lead time helping you to plan ahead, refine delivery dates and react to changing circumstances.

JIRA Metric Reports

 software quality report Software Quality Report
  • % Time Spent Fixing Bugs
  • Number of Bugs per User Story
  • Average Time Spent in Test
  • % Bugs Reopened
jira bug report Bug Report
  • Bug Burndown (Opened vs Closed)
  • % Bugs Found Post Release
  • % Critical Bugs
  • Mean Time to Resolve Bugs
jira velocity reportVelocity Report
  • Stories Opened vs Closed
  • Bugs Found vs Fixed
  • Story Points Closed
  • Bugs Resolved
jira remaining effort reportRemaining Effort Report
  • Story Points Remaining
  • Stories Remaining
  • Bugs Remaining
  • Days Remaining
jira cost report Cost Report
  • Development Costs
  • Testing Costs
  • Bug Fix Costs
  • Support Costs
jira revenue report Revenue Report
  • % Time Chargeable
  • Revenue
  • Profit
  • Lost Revenue
jira status report Time Report
  • % Time on User Stories
  • % Time on High Priority Stories
  • % Time on High Priority Bugs
  • % Time on Unplanned Activities
jira status report Priority Report
  • % of Senior Developer Time on High Priority Stories
  • % of Senior Developer Time on High Priority Defects
jira customer satisfaction reportCustomer Satisfaction Report
  • First Time Fix
  • First Line Fix
  • % Defects Found by Customer
  • Reopened Customer Issues
jira SLA reportSLA Report
  • % SLAs met
  • Mean Time To Resolve
  • Mean Time to Respond
  • % Right First Time

Join our next webinar, Friday 21st September. Find out how ServiceClarity can automate your KPI reporting. Reserve Your Seat

Report Across All Your JIRA projects

Quickly compare time spent on development, feature and support tasks. Set targets and compare trends over time with historical breakdowns and performance.

JIRA Time report

ServiceClarity for JIRA reports where you are spending your time across all your projects.

ServiceClarity for JIRA metrics reports History
ServiceClarity for JIRA metrics reports


Customise your metrics to support your individual processes.
JIRA metrics calculation

Detailed JIRA Metrics

Analyse your JIRA projects with ServiceClarity to collect detailed metrics including timings, story points and priority.

Real-time analysis of labour utilisation and efficiency, drives projections of cost, release dates, and customer satisfaction.

JIRA Metric Reports

Find the JIRA issues your interested in using familiar JQL query language.

ServiceClarity for JIRA metrics reports
ServiceClarity for JIRA metrics reports

Sharing Reports

Share reports with customers, product managers, executives and teams in a variety of ways:

JIRA Time report

Automatically publish to report audiences

Share KPI reports

Generate a sharable URL

JIRA Time report

Download and print

Ebook – How to Improve 6 Critical JIRA KPIs when they’re Underperforming Download Now

Key Benefits

  • – Improve development operations and customer satisfaction processes.
  • – Improve and optimise business processes.
  • – Make better strategic decisions.
  • – Increase profits.
  • – Empower decision makers & internal teams with meaningful reports.

Key Features

  • – Powerful automated real-time KPI reporting tool
  • – Reports focus on agile software development, customer satisfaction and operations.
  • – Track & measure KPIs that are custom to your data.
  • – Provide dashboards for internal teams to monitor and track progress.
  • – Share reports with internal teams and other stakeholders.
  • – High-level KPI reporting with access to drill down into detail.