Customer reporting for ServiceNow® gives your customers the power to view on-demand reports when they want to. Monitor their own targets, and better understand your processes by drilling down to row-level data. All of these features result in a more satisfied customer while reducing the effort on you.
The ServiceClarity KPI Library includes a broad range of Value KPIs for the products, services and processes it monitors. The ServiceNow® platform connector gathers almost 100 operational metrics and translates these into Value KPIs. For convenience, ServiceClarity for ServiceNow® is preconfigured with the 20 most frequently reported KPIs.
Additional Best-Practice KPIs can be selected from the ServiceClarity KPI Library or custom KPIs can be configured from the available metrics using the Service Manager Dashboard.