Executive Dashboard

Reporting business value using Balanced Scorecards

Business value dashboard

The ServiceClarity Executive Dashboard is a business value dashboard that provides CEOs, CIOs, CFOs and senior operational staff with a clear and concise assessment of how the business is performing.

The Executive Dashboard adopts the Balanced Scorecard for IT performance measurement framework to track business performance from a financial, operational, customer and future perspective.

ServiceClarity extracts metrics from Service Desks and other IT systems containing rich information and translates these metrics into KPIs that are designed to drive behaviour within each perspective.

Executives can change the weighting applied to each KPI so that the focus or performance improvement can evolve with your business.

Balance scorecard for IT

The Balanced Scorecard for IT

The balanced scorecard is a strategic planning and management system that is extensively used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. The Balanced Scorecard for IT is designed for use within a corporate IT department to reflect a greater focus on end users and more strategic view of the role of IT.

Executive dashboard

Operational Excellence

how effective and efficient IT processes are

Executive dashboard

User Orientation

how end users, partners and suppliers view the IT department

Executive dashboard

Corporate Contribution

how the IT department contributes to the overall goals of the business

executive dashboard

Future Orientation

how well the IT department is prepared to meet future challenges

The ServiceClarity Executive Dashboard monitors a set of KPIs for each of the 4 Balanced Scorecard perspectives. Organisations can select the KPIs they wish to measure from a list of best practice KPIs or configure other KPIs through the ServiceClarity platform.

ServiceClarity Executive Dashboard for your business

Key Benefits

  • – Assess IT performance
  • – Drive performance improvements
  • – Communicate the business value of IT

Key Features

  • – Scorecards
  • – Trending
  • – Breakdowns
  • – Drill-downs
  • – Sharing