Monitor organisation performance against strategic goals with real-time KPI reports for Jira.
Watch our short overview video
Build out a KPI library with KPIs that matter to you and automatically publish to key stakeholders.
Report across all your Jira projects to track performance and optimise efficiency across software development and customer support
software development.customer support.
Start using Jira KPI dashboards in just 3 simple steps
KPI Reports for Jira
Software Quality Report
- % Time Spent Fixing Bugs
- Number of Bugs per User Story
- Average Time Spent in Test
- % Bugs Reopened
- Bug Burndown (Opened vs Closed)
- % Bugs Found Post Release
- % Critical Bugs
- Mean Time to Resolve Bugs
- Stories Opened vs Closed
- Bugs Found vs Fixed
- Story Points Closed
- Bugs Resolved
Remaining Effort Report
- Story Points Remaining
- Stories Remaining
- Bugs Remaining
- Days Remaining
- Development Costs
- Testing Costs
- Bug Fix Costs
- Support Costs
- % Time Chargeable
- Lost Revenue
- % Time on User Stories
- % Time on High Priority Stories
- % Time on High Priority Bugs
- % Time on Unplanned Activities
- % of Senior Developer Time on High Priority Stories
- % of Senior Developer Time on High Priority Defects
Customer Satisfaction Report
- First Time Fix
- First Line Fix
- % Defects Found by Customer
- Reopened Customer Issues
- % SLAs met
- Mean Time To Resolve
- Mean Time to Respond
- % Right First Time
Report Across All Your Jira projects
Quickly compare time spent on development, feature and support tasks. Set targets and compare trends over time with historical breakdowns and performance.
KPI reports for Jira can track where you are spending your time across all your projects.
Customise your metrics to support your individual processes.
Executive KPI reporting with access to drill down into detail.
Detailed Jira Metrics
Make better strategic decisions.
Analyse your Jira projects with ServiceClarity to collect detailed metrics including timings, story points and priority.
Real-time analysis of labour utilisation and efficiency, drives projections of cost, release dates, and customer satisfaction.
Find the Jira issues your interested in using familiar JQL query language.
Empower decision makers & internal teams with meaningful reports.
Improve customer satisfaction by providing real-time KPI reports on the services you deliver. Share reports with customers or clients in a variety of ways:
Automatically publish to report audiences
Generate a sharable URL, view our shared report
Download and print
ServiceClarity was able to provide me with greater insights into JIRA than any other reporting tool on the market. Within 5 days I was able to get a report that was custom to my development processes and start monitoring straight away.
Head of Operations at Pindrop NL
With ServiceClarity we can see all of our key metrics all the time. We can also more clearly see the relationships between the numbers and how pulling different levers can have a significant impact on performance.
CEO of Transpoco