ServiceClarity applies Agile principles to Strategic Reporting by delivering management reports early and often, prioritizing the right business metrics and improving communication between business functions.
This powerful reporting tool enables DevOps managers to select best-practice KPIs, set targets and generate reports in order to understand the processes they need to improve. Highlighting what is working and what is not through simple KPIs, and by identifying why through drill-down analysis.
ServiceClarity helps answer the questions: When will we be done? Do we have the capacity to deliver? and What is the quality of our output? by measuring the key DevOps metrics for planning, throughput, quality and customer satisfaction.
In order to manage a dynamic agile environment, organizations across the world are implementing DevOps tool stacks, which includes tools to facilitate team communication, coordination, reporting and management.
DevOps metric reporting with ServiceClarity is one way to give management the metrics they need, whilst also enabling them to improve the efficiency of the entire process.
ServiceClarity integrates out-of-the-box with a broad range of cloud services including JIRA, ServiceNow®, Amazon Web Services, Pingdom and many more. ServiceClarity’s unique cloud connector architecture and supporting services enables ServiceClarity to report metrics from any cloud service or on-premise system within 2 weeks.
ServiceClarity unifies the reporting across Service Desks, CRMs, Project Trackers, Log Aggregators, Call Systems and Monitoring Tools.
For a full list of services supported out-of-the-box see the ServiceClarity Cloud Connectors list.