Customer Reporting For ServiceNow®
Securely share simple reports with your customers
ServiceClarity for ServiceNow® is an easy-to-use customer reporting dashboard that enables organisations who use ServiceNow® platform to safely share Service Desk KPIs with customers and end users.
ServiceClarity does not collect sensitive data. Only metric values are stored by ServiceClarity. These are translated into Value KPIs. Row-level data is not stored, but can be fetched on-demand during drill-down and is immediately discarded when not being viewed.
Start using ServiceClarity in 3 simple steps
CREATE
an account to securely access your reports
CONNECT
to authorise the collection of KPIs
REPORT
on your business performance with executive reports
Empower Your Customers
Customer reporting for ServiceNow® gives your customers the power to view on-demand reports when they want to. Monitor their own targets, and better understand your processes by drilling down to row-level data. All of these features result in a more satisfied customer while reducing the effort on you.
Monitor Best Practice KPIs
The ServiceClarity KPI Library includes a broad range of Value KPIs for the products, services and processes it monitors. The ServiceNow® platform connector gathers almost 100 operational metrics and translates these into Value KPIs. For convenience, ServiceClarity for ServiceNow® is preconfigured with the 20 most frequently reported KPIs.
Additional Best-Practice KPIs can be selected from the ServiceClarity KPI Library or custom KPIs can be configured from the available metrics using the Service Manager Dashboard.
ServiceClarity for your business
Customer reporting for ServiceNow® platform is the fastest and simplest way to share KPI reports with your customers
Key Benefits
- – Measure what is important
- – Give your customer control
- – Unify KPI reporting
Key Features
- – Best practice KPI reporting
- – Simple report sharing
- – Configurable targets
ServiceClarity
ServiceClarity is for technology leaders including Agile Delivery Managers, Agile Software Development & Customer Support Managers, and Executives in fast growing technology companies.
ServiceClarity dashboards enable companies to pinpoint the infrastructure and operations KPIs they must fine-tune to optimize the effectiveness of their business processes.
The design, development and operation of ServiceClarity are managed by Anaeko Ltd, www.anaeko.com.
CONTACT
10B Weavers Court
Business Park,
Belfast, BT12 5GH
e: info@serviceclarity.com
t: 028 90 236 742
