Customer reporting for ServiceNow gives your customers the power to view on-demand reports when they want to. Monitor their own targets, and better understand your processes by drilling down to row-level data. All of these features result in a more satisfied customer while reducing the effort on you.
The ServiceClarity KPI Library includes a broad range of Value KPIs for the products, services and processes it monitors. The ServiceNow Connector gathers almost 100 operational metrics and translates these into Value KPIs. For convenience, ServiceClarity for ServiceNow is preconfigured with the 20 most frequently reported ServiceNow KPIs.
Additional Best-Practice KPIs can be selected from the ServiceClarity KPI Library or custom KPIs can be configured from the available metrics using the Service Manager Dashboard.